General Conditions for Returns & Exchanges Return Period: You have 14 days from the date of delivery to request a return or exchange. Item Condition: The item must be returned in its original, unused, and undamaged condition: In the original packaging, including all tags, labels, and accessories. With all original documentation (e.g., manuals, warranty cards). Include the original packing slip or invoice. Return Shipping: Customers are generally responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product).